We don't know everything, just like our customers might know more than we do about many things. Like I said people need to realize we're not robots. For many reasons, it looks bad on agents in particularly, the agents learn nothing from the interaction if they just pass on every hard problem to higher tiers, and it's not a good customer experience to just be transferred around from person to person in specific departments. That being said, I do try to fight for people who seem like they have a good case to make for something that's against our policies, but otherwise no.Īs far as passing on the support to "someone who can solve it", I will just say that I can't speak for other companies / sites but at my specific place where I work, we're not supposed to escalate issues to "supervisors" or higher ups. I uphold the company's policies, I don't bend my knee to everyone who gives me a sob story. I can't speak for every company's policies or employees but I myself try not to just give out refunds and other things against policy willy nilly. I bottle up my shit and then explode sometimes. Sorry this has turned into a long projected rant and I didn't mean anything offensive towards you. when a support guy tells you he can't refund you when you know for a fact that he can but maybe he just didn't know about that loophole that lets you get a refund, is not a good time to be a dick, but when the guy himself knows he can give you a refund and insists on not doing it and you're being mistreated then yes. That being said, I think it's okay to be aggressive / pushy with support people when you know for a fact you're getting mistreated intentionally. Most people are somewhat reasonable but people need to realize we're people too and we're not robots. Try not to be hard on support people, I work as support (not for twitch) but just in general people think when they contact support they're talking to 30 year veterans who've memorized every single error code, every single policy, update, change in technology and all third party interactions ever. If anyone from the Twitch Prime team reads this: Please take a look at your service. So now it seems I can forget about the Prime offers because the onboarding service doesn't work and nobody apparently can help or fix it. Didn't (or didn't want to) understand this. I even said that to the Amazon CS person. Kept saying that while I 100% KNOW that Twitch Prime worked the last time from day 1.
#Connect ubisoft to twitch prime trial#
Said I needed for the Prime trial to end. "We can't enable Twitch Prime on your account"Ĭhecked everything, checked everything again. Waited for a while to let it enable the Prime features again and then. I unlinked my Amazon and Twitch Prime account from the "connections" settings then went back to /prime That was possibly one of the worst decisions I made this year. So me: "Something is definitely messed up. When trying to get the PUBG crate somehow my Prime sub migrated from Prime Video to Amazon Prime. So me: "Something is probably wrong with my account" This horror story begins with me trying to claim Prime rewards which all ended up in failure, except apparently the PUBG crate. Thanks to /u/iTruthful and Conceptional for the art! Clip Contest: November 4th - 18th AMA: Previously: Certified Ergonomic Specialist and an Occupational Therapist By posting to /r/Twitch, you accept these rules and accept that subreddit moderators reserve the right to remove posts at their discretion.No Memes, Set up, or Art post submissions.Ensure there isn't a megathread for your topic.Don’t post in a language other than English.Don’t post a link post (has exceptions).Don’t post without an informative title.Don’t create a post that’s unrelated to Twitch.Don’t post inquiring on a pending, late, or missing payment.Don’t post inquiring on a partnership application.
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